SuperMercado is pleased to offer the convenience of 24-hour online grocery shopping via a secure internet ordering system. Our easy to navigate web site allows you to enjoy the convenience of shopping from home or office and save precious time. Your order will be selected at SuperMercado, where a trained personal shopper will shop for you. We are honored to shop for you and your family and look forward to meeting you soon!
You may place a order at any time. However, orders are available to be pick up between the hours of 10am to 7:30pm, 7 days a week. There is a limit to the number of orders that are allowed per each pick up time slot. Once a time slot is full, you will no longer be able to select it during checkout. We recommend reserving a convenient time at the beginning of your shopping experience.
The online shopping service at SuperMercado is FREE, with a minimum order of $30.
Once you place your order we will send you an email confirming your order. If you do not receive the email confirmation please contact your store directly to ensure that your order was processed correctly.
Once your order has been completed, you will also receive an email with your final total and pick-up instructions.
SuperMercado orders are processed via Credit Card and PayPal internet payment service.
There are 2 places where you can enter special instructions for your order. For example, you can specify that you would like "Green Bananas" in the notes on your bananas. You can also specify substitution instructions for specific products, for example if you want to allow for substitutions on all products except, for example, the milk you have selected; you can uncheck that “allow substitutions” button on milk.
Unfortunately no. We currently do not accept coupons when online shopping!
Our online store is always growing. If you cannot find an item but you would like to add it to today's order, click on the ‘Add Item’ button in your cart. You will be given a popup form to enter those products you could not find on the site. Please enter as much information as possible about the product and your best price estimate, and if the store carries the item it will be added to your order.
Yes! You can add items to your order until your order has started being picked by your shopper.
To add an item:
In the checkout process we will ask you if you would like to allow for substitutions, your substitution and contact methods preferences. Our goal is to never be out of stock on any item. When you place your order, you will be able to select your Substitution Preference. Your shopper will contact you with substitutions for items that are out of stock in store. If you do not wish to be contact or you have no preference in substitution, please select the appropriate preference.
Not all perishable produce is the same. How it is grown, picked, processed and handled makes a big difference in how it tastes and how long it lasts. At SuperMercado, we start by buying only premium quality perishable products. Then we ship it the fastest way possible and monitor the temperature through each step of the process. This means you will always have the highest quality and freshest products.
Orders that include alcohol beverages will be delivered to an adult over 21 years old. An adult MUST be present at the time of pickup or delivery- or the alcohol products will be removed from the order. It's the law.
At this time we cannot deliver tobacco, prescription medication, propane tanks, or lottery cards because of legal restrictions.
It is our pleasure to provide this service to you, our valued guest. Providing this service is the primary responsibility of every SuperMercado personal shopper. Therefore, our employees do not accept tips. Your return business, recommendation to friends and family, and thanks are the best tip we can receive.
The final charged amount will always reflect the cost of the items that you receive. There are several reasons that this charge could be more or less than the original total at checkout.
If the order exceeds your initial authorized charge, you may have to provide additional payment to your shopper at the time of pick up.
Oh no! We apologize for any inconvenience that this may have caused. If there is any issue with your order, please contact us at firstname.lastname@example.org
It is our hope that ‘Mother Nature’ will never prevent you from picking up your groceries in a timely manner. Please let us know if you will be delayed in picking up your order. Furthermore, we will have your personal shopper contact you in the event that your order will be delayed due to weather or power outages.
Our guests' privacy is of the utmost importance to SuperMercado. We do not sell, trade, or rent personal information about individual members (such as name, address, email address) to third parties. During registration and checkout, a user is required to provide their contact information. This information is used to contact the user about the services on our site for which they have expressed interest and to contact the user if we have trouble processing an order. We value our guests and we take seriously their privacy concerns.
Before you use this website, you must read and agree to the terms of this User Agreement. If you do not agree to be legally bound by the terms of this User Agreement, do not use or access this website and do not use any of our services. Your use of this website constitutes your agreement to this User Agreement.
You agree to use this website only for the purpose of online shopping. Much of the data, images and other information on this site is licensed from third parties. You agree that you will not copy, reproduce, modify, create derivative works from, or publicly display (on a website or elsewhere) any content from our website, except with the prior written permission of SuperMercado. You also agree that you will not use any automatic device to monitor or copy any of our web pages or the content contained in our web pages, nor will you take any action that imposes an abnormal or unreasonable burden on our hardware and software infrastructure.